10.19.21 I am still packing orders. I am a team of 1. I am trying to get them out as quickly as possible for all the items I currently have in stock. You will get a tracking email once your order is ready to be shipped. I am waiting for Transpac to let me know when I can pick up the rest of my orders. As of right now, my order is still open and pending with Transpac and i have been told the items I didn’t get are in a container they are waiting to arrive. As soon I get the items I will be shipping them out to you. If for some reason Transpac is unable to fulfill the last of my order I will issue refunds.
10.7.21 At Transpac now picking up my order. Once I inspect everything the orders will be ready for packing and shipping. Woohoo
9.29.2021 I called Transpac to see if I could pick up my order. Was told they are still pulling my order and that the Warehouse Manager would call me when the order is ready for pickup. I plan to follow up again on Monday 10.4.2021
Transpac has already taken payment for these items. It is completely out of my control and I am at their mercy at this point.
Preorders are non-refundable. If for some reason, the item you ordered is not fullfilled by the distributor, we will gladly refund your payment. This applies to Transpac, Bethany Lowe, Glitterville.
I am trying really hard to keep up with updates. I have been posting to Facebook, instagram, sending out emails, responding to various chat messages and so on and yet it doesn’t seem to be enough. People are not looking at theses updates and still sending multiple emails a day. Please help me by checking the link above directly on my website.
As for rude threatening emails, they will not be tolerated. They will be ignored and blocked. You knew the shipping issues with Covid before you purchased. That was never something I could control. I can’t control the order in which my purchases have been filled. It sucks I wasn’t the first Boutique to get my items but I’m sure I’m not the last one either.
Halloween 2021 - 9.13.21 Hello, we are still waiting to receive the Transpac and the remainder of the Bethany Lowe items.